But rather than simply announcing a name change, we turned it into a story.
After 27 years on the market, we uncovered an unexpected insight: consumers weren’t using the product’s actual name. Instead, they’d invented their own - from “Tippy Up Yogurts” to “Tipper Dippers” to “Yummy Oaty Things.”
Entertaining as this was, it revealed a critical issue. If shoppers can’t easily recall or ask for your product, you lose mental availability at the point of purchase.